Global Collections Account

Account Management

•My payment is still in a pending state. Why has it not been processed?

•I have a USD account. How can I activate other currencies?

•Is there any minimum account balance that I need to maintain?

•Can I access my account from multiple devices? (phone, laptop)

•What unique features does Winvesta's global collections account offer?

•How do I reset my Password to login?

•Will we get a credit or debit card?

•What types of businesses does Winvesta restrict?

•Not receiving an OTP?

•Purpose Codes Table

Transaction Handling

•I do not understand the conversion structure. Could you explain Winvesta's approach?

•How can I view the FX rate for the conversion of my funds?

•What are the charges for the global account?

•What are the transaction limits on my account?

•When will I get my Free FIRA?

•How do I receive money/get paid?

•What currencies are available with local accounts?

•How can I view my account details?

•What is SWIFT (Shared) and SWIFT (Ours)?

•How do I receive CAD payments?

•What is a mid-market rate?

•How do I create an invoice?

•How do I receive Euros?

•How do I receive Great British Pounds?

•How do I receive USD?

Beneficiary Management

•How do I update beneficiary details?

Regulatory and Compliance

Security and Safety

•What happens to my cash if Winvesta were to shut down?

•Is Winvesta compliant with India's regulations?

Fee Credits

•Do the Fee Credits have an expiry date?

•Are Credits only for USD transactions?

•How can I use the Credits?

Analytics tab

•What is the purpose of the analytics dashboard?

Client management feature

•I've been withdrawing funds without this step. Why is it required now?

•What if I work with different clients each time?

•What if my client is a one-time payer?

•Does this cost me anything extra?

•Can I add my clients later?

Referrals

Payment links

•How is GST applied?

Chargeback

•What should be done if a chargeback is received but the order has not been processed?

•What to do if a chargeback is received but the order is already refunded?

•Is there a standard format that merchants should use to submit their responses?

•What are the common chargeback reasons, and what information is required to defend them?

•What are the common reasons under which your customer can file chargebacks?

•When can a chargeback be raised on a transaction?

•What is a second-level chargeback or pre-arbitration?

•What is a 3rd level Chargeback or Arbitration?

•Unable to refund a transaction to a customer?

•How can merchants effectively manage chargebacks?

•How is a Chargeback case closed?

•Why is Chargeback management critical?