Global Collections Account

Is there a standard format that merchants should use to submit their responses?

Our team will notify merchants of the required formats. Editable formats like Excel or Word are acceptable.

Other questions in Chargeback

•What should be done if a chargeback is received but the order has not been processed?

•What to do if a chargeback is received but the order is already refunded?

•What are the common chargeback reasons, and what information is required to defend them?

•What are the common reasons under which your customer can file chargebacks?

•When can a chargeback be raised on a transaction?

•What is a second-level chargeback or pre-arbitration?

•What is a 3rd level Chargeback or Arbitration?

•Unable to refund a transaction to a customer?

•How can merchants effectively manage chargebacks?

•How is a Chargeback case closed?

•Why is Chargeback management critical?