Global Collections Account

What are the common chargeback reasons, and what information is required to defend them?

• Non-receipt of goods/services: Provide signed proof of delivery for goods and documented proof/email for services
• Duplicate processing: Show transaction records.
• Incorrect amount: Provide an itemised invoice along with a screenshot from the product page of the merchant's website
• Paid by other means: Show proof of a different payment.
• Defective/damaged item: Provide return policy proof.
• Credit not processed: Explain why the refund isn't applicable.
• Unauthorised transaction: Provide delivery and authorisation proof

Other questions in Chargeback

•What should be done if a chargeback is received but the order has not been processed?

•What to do if a chargeback is received but the order is already refunded?

•Is there a standard format that merchants should use to submit their responses?

•What are the common reasons under which your customer can file chargebacks?

•When can a chargeback be raised on a transaction?

•What is a second-level chargeback or pre-arbitration?

•What is a 3rd level Chargeback or Arbitration?

•Unable to refund a transaction to a customer?

•How can merchants effectively manage chargebacks?

•How is a Chargeback case closed?

•Why is Chargeback management critical?