Global Collections Account

How can merchants effectively manage chargebacks?

• Describe items accurately: Include detailed descriptions and specifications.
• Avoid duplicate billing: Ensure customers are charged only once per order.
• Keep order statuses up to date by providing timely updates on order status.
• Process refunds promptly: Adhere to state refund and return policies, and process refunds efficiently.
• Respond immediately to chargeback notices: Provide evidence promptly.
• Keep detailed records: Maintain thorough records of transactions and customer interactions.
• Provide excellent customer service: Address issues before they escalate.
• Use fraud detection tools: Implement security measures to prevent fraud.
• Send recurring charge alerts: Notify customers before their subscriptions are due to renew.
• Regularly assess practices: Review and adapt strategies to reduce chargebacks.