Common reasons for amount mismatch in GCA:
• Foreign exchange rate fluctuations between the sending and receiving
• Bank intermediary fees (typical: $10-$30 for international wires)
• Client deducted their bank charges from the payment
• Currency conversion applied by the sender's bank
Steps to resolve:
1. Verify transaction: Dashboard → Last 10 Transactions → Click transaction
2. Check: Amount sent, currency received, FX rate, fees deducted, net credited
3. Download transaction receipt
4. Contact the sender for their wire transfer receipt
5. If still unclear: Email support@winvesta.in with transaction ID, expected vs actual amount, invoice, and client receipt
Investigation timeline:
• Initial review: 4-6 hours
• Bank trace (if needed): 3-5 business days
• Resolution: Maximum 5-10 business days
Prevention tips:
• Specify on invoice: 'Amount to be paid: USD X (Sender bears all charges)'
• Share correct currency account details
• Ask clients to use 'OUR' option when wiring (sender pays all fees)